Refund policy

Guarantee & Refund Policy

If you are not entirely satisfied with the goods in your order, or if they are faulty or not as described on our website, please contact us via telephone within 7 days of the order being delivered to let us know and arrange the return of the items. We will be happy to replace, exchange or credit any 'non-perishable' items if we are contacted within 7 days of delivery, and if the items are returned within 4 working days after a member of our staff has agreed to their return.

Return Shipping

Quality Baits will cover the return shipping cost for all faulty goods, or those not as described on our website.

Exchange

If you simply no longer want an item, we are still happy to provide exchange or credit, however the return shipping cost will be deducted from any credit given, and the returned items must be complete, in original undamaged packaging and in perfect condition for resale.

Perishable Items

Perishable goods such as freezer baits, frozen goods, or non shelf-life boilies cannot be exchanged or credited, unless they are faulty and no attempts have been made to process the goods post delivery (e.g. soaking, hot air drying etc). If you receive faulty perishable items, you must contact us via telephone within 24 hours of the order being delivered to let us know. 

Damaged, Lost or Stolen Orders

As mentioned in our Shipping page, we can arrange to have deliveries left in a safe place, as instructed by you, if you cannot receive the delivery in person. Unfortunately we cannot replace, exchange or credit any items lost, stolen or damaged as a result of this arrangement.

When receiving goods in person, if you notice damage to the outside packaging (such as open packaging or staining from leaked liquids), please ask the courier to confirm the damage and witness you opening the parcel. In the event of damage to items, you should then confirm receipt of the delivery as 'goods damaged' with the courier. This is necessary so that we can recover the cost of any replacement with the courier's insurance. If the package is not confirmed as damaged with the courier, we will not be able to provide replacements free of charge.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at online@qualitybaits.co.uk. 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.